My email
stops downloading every time on message X.
(I have Norton AntiVirus.)
|
We strongly
recommend all CocoNet clients using Norton Antivirus to
disable NAV email protection.
To disable NAV email protection: Visual
Tour
- Start Norton AntiVirus and click Options.
- Click Email Protection in the Options list.
- Depending on your version:
- NAV 2000 users, uncheck "Enable email protection
(recommended)," and then click OK.
- NAV 2001 users, uncheck the boxes that correspond to
the protected email clients.
- You may see a message regarding manual configuration, if
so click No on Options for Norton Antivirus.
Norton AntiVirus will restore the settings and email
protection will no longer be enabled on your computer.
If you disable email protection, is your
computer still safe from email viruses?
Disabling email protection does not leave you vulnerable to
viruses and malicious software in email. It is a separate
layer of protection in addition to Auto-Protect. Auto-Protect
scans any incoming files, including email, as they are saved
to your hard drive. As long as you keep your virus definitions
up to date with LiveUpdate, and keep Auto-Protect enabled and
set to scan files as they are created or downloaded, your
system is fully protected.
If you elect not to take any of these steps, you have two
other options - we can hand edit your mailbox and reformat the
offending message headers (a fee will be involved) or we will
clear your mailbox free of charge.
|
